Quality Every Day at Shell
Quality is a vital part of Shell, saving time, money and reducing safety incidents. It’s a practice which is crucial to successful project delivery. Shell looked to us to help them to:
- Raise awareness of Quality in Shell
- Change the perception of stakeholders
- Engage and inspire behaviour change in practitioners and wider employees
- Recognise and celebrate success
Over 12 months we've worked with the team to first define and articulate what Quality means at Shell. Next we then created a communication and engagement plan to engage employees, contractors and suppliers at Shell on a "Quality Every Day" mindset.
The key stages of the project were:
- Developing Value
- Recruited 8 Quality champions
- Our champions engaged with 150 Quality practitioners via a Quality toolkit, using this content to facilitate face to face and virtual sessions around the world.
- Launching Values
To enable conversations which inspired behavioural change we provided coaching to all 150 Quality Practitioners. In addition we used internal communications channels to launch the values.
- Embedding Values & Recognition
We designed a recognition programme with quarterly line manager nominations to recognise quality practitioners who are living the values.
- General awareness of Quality Every Day
Through internal engagement and communications we raised awareness of Quality and how to think Quality Every Day.